Looking for your next improvement idea? Stuck, not sure what opportunities to focus on next? Let AIM show you how to go WASTE hunting!
The goal of every process is to flow seamlessly from step to step with no interruptions, errors or unnecessary work. Anything that impedes this flow is referred to as WASTE. Identifying and eliminating WASTE in your processes can help move your entire system along faster, more efficiently and provide better value to your patients.
Use the 8 WASTES (TIMWOODS) to evaluate your processes and find opportunities for improvement.
|Transportation||Eliminate or reduce movement of equipment, information, materials and number of handoffs.|
|Inventory||Consumables (especially those with expiry dates), carved-out time that is not used, buffer stock of resources/manpower (excess inventory hides system problems).|
|Motion||Eliminate or reduce excess motion of staff. Locate commonly used equipment in convenient locations to minimize number of trips and distance.|
|Waiting||For patients (waiting for appointments and at appointments). For staff (waiting for information, waiting for upstream processes to be completed).|
|Over-processing||Unnecessary paperwork, out of scope activities, excessive error-checking.|
|Overproduction||Offering more appointments/more frequently than required. Excessive email generation, over-communication.|
|Defects||Incomplete referrals, missing information, no-shows. Defects result in re-work, lost capacity and extra processing time.|
|Skills||Leveraging all team members to the height of their skill and training (special skills, languages, knowledge).|