Specialty Care Resources

Categories

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Specialty Care only

Basic Advanced
Access – Specialty Care System Performance Measures Calculation-of-Supply-in-a-Complex-Specialty-Care-Practice-or-Program
AIM Info Blast High Leverage Change Package_Specialty FiveDayAccessGoal_MMA_20110317 (1)
AIM-Demand-Measurement_SC
Cumbersome_Intake_Systems_Specialty_Care_MMA_20081108
HLC Package-Big Ideas for Improving Specialty Care Access
Improving Access to Specialty Care
Measurement Info Blast
Measurement-of-Delays-into-Specialty-Care
PoolingInSpecialtyQA_MMA_20090501
QuRE Tips for Rheumatology Referral
Reducing Appointment Types in Specialty Care (AIM created)
Roles-for-Mid-Level-Providers 
Service Agreements – Service Agreements
Specialty Care Delay (TNA) What Why How v2 hm
Specialty-Care-Basic-Issues

Both Specialty & Primary Care

Basic Advanced
4 PROVIDER Version for Cycle Time v8 AdvancedAccessNewProviders_MMA_20081201
5-Why’s-Tool AdvancedAccessPartTimeProviders_MMA_20070910
Access-ConnectingAllthePieces Answers to Your Questions About Same-Day Scheduling
Advancing the Practice of Patient- And Family-Centered Care In Primary Care and Other Ambulatory Settings Caseload-Panel-Identification1.10 (1)
AIM No Show Measurement Future_Open_Capacity_MMA_20090501
Aim-Change-and-Desired-Outcomes-Goals-Strategies-and-Expected-Outcomes Lean-Thinking-Q-and-A
AIM-Supply-Measurement_PC Octane Spreadsheet 2019 May 13
Appointing-into-the-Future Panel Size: Answers to Physicians’ Frequently Asked Questions
Appointment-Confirmation
Calculate days between dates
Care Team Workload Analysis Tool
Carve_Outs_MMA_20081201
Case Managers Make a Difference
Communication-Plan-Tool
Complicated-Patients-and-Red-Zone-Time
Components-of-Service-Agreements
Continuity-Q-and-A
DataReport-DelayVolume_final
Dating-Service
Delay-Measurement
Demand-Reduction-in-a-Pay-Per-Visit-Environment
Fishbone-Tool
Five Ways to Improve Access to Care
Five-Levels-of-Mapping
HLC Package-Big Ideas for Improving Office EfficiencywithTransitions
How to Provide more Access Without Working More Hours
Late-Patients
Measurement Plan Template
Measurement-Cheat-Sheet
Measurement-Guide
Measurement-of-Demand-as-Bodies-vs-Time
Measuring-Delay-for-Group-Visits-and-Classes
No-Show-Management
Office Efficiency – Equation for Determining Number of Rooms Required
Office Efficiency – Practice Hints for Staff and Providers
Panel-and-Caseload-Equity
Patient-Provider-and-Staff-Satisfaction-Survey
PCNCommunityEngagementTipSheet
PDSA_Tips revised April 5_2019
PDSA-Aim-Statement-Info-Blast
PDSA-Tool
PHC-Adapted-3-Important-Questions-to-Ask-2017-01-04-JG
PHC-Adapted-Communicating-With-Empathy-2017-01-04
PHC-Adapted-Creating-Patient-Information-Brochures-2017-01-04
PHC-Adapted-Making-Moments-Matter-2017-01-04
PHC-Adapted-Teach-Back-2017-01-04
PHC-Adapted-The-Art-of-Active-Listening-2017-01-04
Planned-Mini-Group-Medical-Visits
Post-Vacation-Scheduling-for-Primary-and-Specialty-Care
PriorityAndTriageSystems_MMA_20100224
Problem-Statement-Tool
Provider_Capacity_Limits_MMA_20081201
QI-Science-Guide
QuRE Quality Referral Pocket Checklist
Reducing Waits and Delays in the Referral Process
Return-Visit-Rates
Roles-for-Mid-Level-Providers
Sample-Scripts-for-Appointment-Clerks-and-Receptionists
Should you treat patients virtually
Spread Primer
Spread-Planner-Tool
Strategies-For-Reducing-No-Shows
Suggestions-for-Dealing-with-Patients-as-Customers
Sustainability-Planner-Tool
Synchronization-with-Room-as-the-Constraint
Team-Development-Guide
Telehealth_QA_MMA_20090401
Tips-for-Balancing-Demand-and-Supply
Two-Continuity-Studies-Done-at-Kaiser
Types of appointments in primary and specialty care
Waste-Walk-Tool
Whats-in-It-For-Me-Benefits-for-Physicians
Why-is-Access-Improvement-Work-Difficult-to-Accomplish
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