Mature doctor showing x-ray results to cute girl with her mother near by

Specialty Care

Medical and surgical specialists, as well as specialty programs (like Addictions and Mental Health or Home Care services) are an important audience for the AIM team. When considering the principles of the Patient’s Medial Home (PMH), specialist services are an essential part of the healthcare system for patients who need well-coordinated, high-quality, team based care. Ensuring access to specialist clinicians and their healthcare teams is vital to providing efficient, effective transitions in care between the primary care provider and specialist services.

AIM prepares specialist teams for high quality interactions with primary care. The primary focus of AIM is to help practice improvement teams in specialist service delivery to understand their system. The process and principles are similar to the work done with primary care teams. By the end of the experience, specialist teams will have a greater understanding of the demands for their service, data that supports high quality conversations with primary care providers regarding patients’ care planning, and increases in patient satisfaction.

The AIM team has worked diligently to ensure that access improvement programs, resources and principles within Alberta Health Services are well aligned and complementary of each other. Longer term, this collaborative partnership aspires to serve as a backbone for strong relationships between administrative and clinical leaders in primary and specialist care service delivery.

Our core offerings in specialty care include building capability to support innovation or spread change ideas; build effective, highly functioning teams; and improve access, care coordination and relationships with your patients and primary care partners. If you’re a specialist clinician or administrative leader who would like more information on how we might work together to co-create the right solution for your practice or program area, feel free to contact us.

Primary Care

Female doctor explaining diagnosis to her female patient

Primary care is the foundation of health service delivery. The broader health system cannot be strong without a strong, integrated primary care system as its base. Primary care includes all the services a patient receives for basic, everyday health needs and is most often delivered as a community-based health service.

In Alberta, primary care services are provided by family doctors, Primary Care Networks (PCNs) and Alberta Health Services (AHS). It includes the initial care, treatment and follow-up of various conditions as well as referrals to the rest of the health system when needed. It also encompasses the promotion of wellness, and prevention and management of chronic diseases and injuries.

It’s well known that high quality care delivery is created through a strong relationship between a primary care team and patient. In addition, the strength of the relationship between primary care provider (family physician) and patient is a predictor of longer term health outcomes and system costs. The AIM team works with family doctors, practice improvement teams and PCNs to ensure patients are seen at the right place, at the right time, by the right provider. AIM focuses on co-creating solutions with PCN leaders to build champions, spread change and transferrable skills that optimize access, quality and sustainability of primary care services.

AIM’s objectives are in alignment with the Government of Alberta’s Primary Health Care Strategy, which focuses on enhancing the delivery of care, cultural change and building blocks for change. AIM also supports the key change concepts of the Patient’s Medical Home (PMH) and is dedicated to working with PCNs and their clinics to build the PMH.

Please review our course offerings for more details on how AIM supports primary care and the Patient’s Medical Home.