Strategies for Improving Access


Access to care remains a top priority! Albertans identify ACCESS to care as one of their most pressing needs. In this workshop, teams will be introduced to a number of strategies that are proven to improve patient access. Also known as ’high leverage changes,’ these options will guide you in managing your practice and understanding your panel to ensure optimal patient experiences and staff satisfaction. Key areas to be explored include: balancing supply and demand, developing and implementing contingency plans, reducing appointment types, reducing demand for visits, reducing the backlog and optimizing the care team to increase supply.

At the end of the workshop, you will be able to:

  • Identify and discuss why access to care is important
  • Identify and describe the six High Leverage Changes (HLC)
  • Use key access improvement strategies relevant to your practice
  • Practice developing PDSAs

 Link to Patient’s Medical Home:  Enhanced Access | Capacity for Improvement

Category: Access

Audience: Primary Care Clinic Improvement Teams

Delivery Options: Collaborative – Learning Session  (LS 1)

Min: 4 people (1 team of 4 people)  | Max: 36 people ( 6 teams of 6 people)

Time: TBD

Learning Level:  Basic

Learning Format: Question and answer sessions | Team and larger group discussion

CanMED-FM Roles:  Collaborator, Manager, Health Advocate, Professional

CanMED-Roles  Collaborator, Manager, Health Advocate, Professional

Pass Criteria: F2F – Full participation in learning activity

Accreditation: Please apply for Linking Learning to Practice credit or Personal Learning Projects MOC directly through College of Family Physicians of Canada (CFPC) or Royal College of Physicians and Surgeons of Canada (RCPSC).


To learn more about this learning activity please contact us by email!