Mapping in Healthcare




An organization is only as good as its processes! In this workshop, teams will be introduced to process mapping. Whether you are working in a single provider family practice or a larger co-located specialty clinic, process mapping will help your team identify the individual tasks required to execute a process, procedure or activity. It will also assist teams to identify who is responsible for each step, where bottlenecks and constraints in your process are occurring, where efficiencies can be made and steps eliminated or consolidated to streamline the process. Time will be set aside for you to create a basic process map.

At the end of this workshop you will be able to:

  • Describe how process mapping is essential to understanding and enhancing system performance
  • Describe the elements of and how to create a basic process map
  • Describe how to analyze a process map to identify system constraints and opportunities for improvement
  • Practice creating basic process maps 

Link to Patient’s Medical Home: Enhanced Access | Capacity for Improvement

Category: Improvement

Audience: Primary Care Clinic Teams, Specialty Care Practice Teams

Delivery Options: Collaborative – Learning Session  (LS 2 – Primary Care; LS 1 – Specialty Care)

Min: 4 people (1 team of 4 people)  | Max: 36 people ( 6 teams of 6 people)

Time: TBD

Learning Level: Basic

Learning Format: Question and answer sessions | Team and larger group discussion | Practice Time

CanMED-FM Roles: Collaborator, Manager, Health Advocate, Professional

CanMED-Roles: Collaborator, Manager, Health Advocate, Professional

Pass Criteria:  Full participation in learning activity

Accreditation: Please apply for Linking Learning to Practice credit or Personal Learning Projects MOC directly through College of Family Physicians of Canada (CFPC) or Royal College of Physicians and Surgeons of Canada (RCPSC).


To learn more about this learning activity please contact us by email!