Introduction to Improvement




Make changes as a team! Many teams want to make changes yet only a few actually get around to making changes. This is not because teams don’t care, it’s because they lack a framework for trying and testing their ideas. We teach you how to work as a team and accomplish your goals using a solid approach.

In this workshop, your team will be introduced to Quality Improvement basics. Learn how The Model for Improvement, PDSAs (Plan, Do, Study, Act) and TAMMCS (Team, Aim, Map, Measure, Change, Sustain) guide your team on your improvement journey. Sound confusing? These fundamentals are actually very straightforward, and we routinely teach receptionists, MOAs, nurses and physicians alike how to put everything together. Just arrive with an open mind and a willingness to learn by doing.

At the end of this workshop, you will be able to:

  • Define the AIM improvement process – TAMMCS
  • Write an AIM statement (goal) specific to you
  • Understand how the Model for Improvement guides your ideas
  • Describe how the PDSA cycle is used
  • Formulate a PDSA you can start right away                            

Link to Patient’s Medical Home:  Enhanced Access | Capacity for Improvement

Category: Improvement

Audience: Primary Care Clinic Improvement Teams

Delivery Options: Collaborative – Learning Session (LS 1)

Min: 4 people (1 team of 4 people)  | Max: 36 people ( 6 teams of 6 people)

Time: TBD

Learning Level: Basic

Learning Format: Question and answer sessions | Team and larger group discussion | Practice Time

CanMED-FM Roles: Collaborator, Manager, Health Advocate, Professional

CanMED-Roles: Collaborator, Manager, Health Advocate, Professional

Pass Criteria: F2F – Full participation in learning activity

Accreditation: Please apply for Linking Learning to Practice credit or Personal Learning Projects MOC directly through College of Family Physicians of Canada (CFPC) or Royal College of Physicians and Surgeons of Canada (RCPSC).


To learn more about this learning activity please contact us by email!