Select strategies to attain reduced delays and enhanced efficiencies
Reducing delays at appointments and enhancing office efficiency are among the key objectives for teams. This workshop, divided into two sections, will assist your team in identifying the issues in your clinic and then selecting strategies that you will test.
Measurement & Mapping
Teams will be introduced to and actually create your own office efficiency aim (goals) targeted at reducing delays for patients at appointments. We teach you how to map, measure and tweak your cycle time. You’ll also learn what the Red Zone is. Knowing your patient’s experience in their journey can help you make changes to eliminate unnecessary steps and waiting times. Patients and providers care about excellent clinical care AND efficiency. Time to practice will be provided.
Office Efficiency High Leverage Changes
Have you ever found yourself buried in paperwork? In this section, teams learn the strategies that impact your efficiency. You will select and then test such strategies as:
- Balancing supply and demand for non-appointment work
- Synchronizing patient, provider and information
- Predicting and anticipating needs
- Optimizing the environment and managing constraints
At the end of this workshop, you will be able to:
- Understand the concept of system flow as measured by cycle time
- Formulate an Office Efficiency Aim
- Describe the five High Leverage Changes (HLC) for office efficiency
- Select strategies to address the five High Leverage Changes that you will test in your clinic
- Identify tools relevant to each of the office efficiency principles
Link to Patient’s Medical Home: Enhanced Access | Capacity for Improvement
Audience: Primary Care Clinic Improvement Teams
Delivery Options: Collaborative – Learning Session (LS 3)
Min: 4 people (1 team of 4 people) | Max: 36 people ( 6 teams of 6 people)
Learning Level: Basic
Learning Format: Question and answer sessions | Team and larger group discussion | Practice Time
CanMED-FM Roles: Collaborator, Manager, Health Advocate, Professional
CanMED-Roles: Collaborator, Manager, Health Advocate, Professional
Pass Criteria: F2F – Full participation in learning activity
Accreditation: Please apply for Linking Learning to Practice credit or Personal Learning Projects MOC directly through College of Family Physicians of Canada (CFPC) or Royal College of Physicians and Surgeons of Canada (RCPSC).
EXPRESSION of INTEREST
To learn more about this learning activity please contact us by email!