We knew we had a problem with a long wait time for assessment. However, until we measured, we had no idea of the magnitude of the problem. The measurement results galvanized us into action.

Diabetes Hypertension Cholesterol Centre, Calgary, Alberta

AIM was a success! Overall access improved, clerical staff is now scheduling patients (versus the nurses) and offices are re-arranged to decrease the disruptions, increase space and ease the finding of materials.

The Northern Alberta Cardiac Rehabilitation Program, Edmonton, Alberta

I get very positive feedback from patients about their ability to get an appointment in a timely fashion and to be seen in the clinic more or less on time.

Dr. Rick Neuls, Allin Clinic, Edmonton, Alberta

We have learned how to manage our panel sizes and our appointment times, and AIM has gotten us to a point where we can be more responsive to patients.

Connie Burkart, patient care manager, Colposcopy Clinic, Calgary, Alberta