Meredith is driven by opportunities for improvement. When challenges arise she stays grounded in principles of health promotion (empowerment, collaboration, participation, and equality) to help guide teams through change.
Meredith’s career has spanned from community-based programs to front-line clinical management. She has led work in population and public health, primary health care and care transitions.
As a member of AIM, Meredith sees every new experience with teams as a learning opportunity, and a chance to have a positive impact on the health system and the patients it serves.
As AIM’s Program Manager, Jody leads a diverse and energetic team dedicated to providing education and coaching to front-line care providers and teams who are looking to improve access, patient self-management and patient-centred interactions in their clinics. Jody, who holds a PhD in Psychology and an MSc in Psychiatry, has extensive experience in primary healthcare.
Prior to joining AIM, Jody worked in primary healthcare at both the Health Quality Council of Alberta, and the University of Calgary Department of Family Medicine. She also holds an adjunct assistant professor position at the University of Alberta Department of Family Medicine. In these roles, Jody has had the opportunity to apply multiple improvement methodologies in practice, engage system leaders across multiple organizations, and promote the use of data to inform strategic priorities and support decision making at many levels across the healthcare continuum.
As Assistant to AIM’s Program Manager, Nicole provides administrative support to the program, leadership team, steering committee and Calgary staff. She supports the logistics of AIM collaborative delivery, drafts project documents, tracks budget activity, and manages human resources and IT.
Laila is currently AIM’s Program Assistant in the Edmonton office. She provides support to the program, faculty members and the Edmonton staff. Duties range from human resources, assistance with IT and travel requests, and timekeeping.
As an AIM Coordinator, Leanna provides support for the planning and delivery of AIM collaboratives, workshops, and province-wide initiatives. She coordinates access to online learning supports, helps to design and maintain branding and visual identity standards for communications and learning materials, and coordinates the development and management of service agreements and contracts with faculty, participants and other stakeholders providing services. She is also immersed in SharePoint as a site owner, designer, and mentor for interested learners in the primary health care department.
Paul’s responsibilities as Project Manager involve planning and coordinating projects to enhance the AIM brand.
Formerly a department head with a global HR services company, Checkwell Decision Corporation, Paul has hopscotched across the country while completing his BA at McGill University in Montreal and his MA in political science at Simon Fraser University just outside of Vancouver.
Shirley comes to us from Nutrition, Food, Linen & Environmental services where she spent over 6 years in various roles as a Supervisor, Manager & Process Improvement Specialist.
Shirley holds a BSc in Nutrition & Food Sciences, an MSc (Medical Sciences) in Human Nutrition specializing in Public Health Nutrition and a PhD in Holistic Nutrition. She also holds a Green Belt and Black Belt in Lean Six Sigma, along with an AIW Greenbelt. Shirley uses her love for learning to always add new tools to her toolbox to aid in problem solving and innovation.
Shirley has a passion for LEAN management systems, continuous improvement and people engagement. Shirley loves to see people succeed through change and values patient-family centered care, collaboration and continuous learning.
Graham enjoys improvement work and finds it motivating to use data to inform change. He holds a Bachelor’s degree in Nursing, and obtained a Master’s degree in Public Health with a specialty focus in epidemiology. Graham brings over 11 years of experience in healthcare with the majority being within the Population & Public Health realm. He has also worked in Intensive Care and Corrections environments.
In his previous role, Graham has led, and supported, improvement work within North Zone Population & Public Health as well as North Zone Addiction & Mental Health. He also had the opportunity to be an Improvement Facilitator for four Public Health teams as they went through AIM collaboratives.
Jennifer brings over 17 years of health related experience working in both the Emergency Medical Services (EMS) and Continuing Care environments, including clinical work as an Emergency Medical Technician in the City of Edmonton providing direct patient care. Jennifer holds a bachelor’s degree in physical education from the University of Alberta and brings over 15 years of combined experience in project management and quality improvement initiatives. Jennifer was the recipient two North American awards for her work in falls prevention, including the EMS 10 Innovators in EMS Award and the Nicholas Rosecrans Award for excellence in injury prevention.
As a Senior Improvement Consultant, Heather has a passion for quality improvement and facilitating teams through change. She has a master’s degree in Psychology, and is trained as a Prosci change advisor, improvement advisor (Art and Science of Innovation and Improvement), and AIW Greenbelt.
In her previous role as a primary care manager, she served on various PCN governance and other committees. Heather has facilitated five AIM Alberta teams. She also worked as a QI consultant with Integrated Quality Management for over two years, facilitating projects in acute care, addiction & mental health and continuing care. Prior to her QI roles, Heather worked in various management, project management and research positions in healthcare.
Kelly brings nearly two decades of broad healthcare experience that ranges from a private multi-disciplinary clinic manager to acute care and then to quality improvement in primary care. She started in healthcare as a clinical dietitian in nutrition and then advanced to a number of human resource roles. She was also the director of a nutrition department across multiple sites during a union amalgamation.
Kelly holds a master’s degree in psychology which brings an additional level of understanding to organizational development and inter-relationships between people, processes and teams. She brings strong experience and understanding of both strategic and operational roles in healthcare and welcomes opportunities to walk through the challenges this can bring with clinicians, teams and programs.
Lori is a fanatically pragmatic empowerer, who thrives on not only connecting people to knowledge, but enabling them to put concepts into practice. Her understanding of Lean, continuous improvement, and quality improvement methods, tools and systems serves well to support a genuine love of real organizational improvement.
Lori has over 20 years of experience in organizational improvement and adult learning, training and education, and has lead numerous cultural and value stream transformations and targeted improvements in non-profit, public, and private sectors. Lori has a Ph.D in Instructional Design with a specialization in Lean Product Development.
Her person/patient/user-centric perspective is underpinned by a background in Community Rehabilitation and Disability studies. This helps her to communicate concepts related to social and institutional change in relatable terms and enables her to guide improvement interventions that lead to long term sustained behavior change.
Dr. Brad Bahler, MD
Dr. Brad Bahler is a practicing physician in Sylvan Lake Alberta for the past 14 years. He continues to practice comprehensive family medicine including hospital care, urgent care, geriatrics, and palliative care while working with the health care team at the Sylvan Family Health Centre.
Dr. Bahler initially developed an interest in quality improvement and practice redesign at a local level. He continues to work on innovations in his own clinic Sylvan Family Health Centre, and on community initiatives such as delivery of after-hours care. He has been involved in provincial work around quality improvement, education, and access working with Alberta AIM, Mark Murray and Associates, Towards Optimized Practice, the Alberta Medical Association, and the Alberta College of Family Physicians.
He is the Provincial Medical Director for Primary Care Network Evolution working with PCN’s, AHS and AH on multiple initiatives designed to improve the way the system can support the citizens of Alberta. He has also worked closely with primary care teams, specialty
programs and Primary Care Networks around issues of redesign and improvement across the province. His latest role is that of the Senior Medical Director for the Primary Health Care Integration Network, part of the AHS SCN family. His belief is that the measurement, relevant data, physician engagement, service integration and practice facilitation are vehicles to achieve the goal of a Patient’s Medical Home for all Albertans.
Darcy Jessen, MSW, RSW
Darcy is a Clinical Social Worker who currently works as an Area Manager with rural addiction and mental health in the Calgary Zone for Alberta Health Services. She has worked as an instructor at Mount Royal University, mental health therapist, manager with shared mental healthcare, inpatient psychiatry and access mental health. She is also a founding member of the Rocky Mountain Brief Therapy Institute. In 2010, Darcy led two of her teams through AIM where they streamlined the intake process, incorporated caseload size measurements and ultimately eliminated wait times for clients. She became a faculty member in 2012 and since then, has taught on a number of collaboratives. Most recently, she has been involved as a coach in the Art and Science of Innovation and Improvement (ASII) program through AIM Alberta.
Dr. Hilary Adams, MD
Dr. Hilary Adams, MD
Dr. Janet Craig, MD
Dr. Janet Craig, MD
Marcia Kashani, RN, BSN, MBA
Marcia Kashani, RN, BSN, MBA
Dr. Rick Neuls, MD Dr. Rick Neuls has worked as a Family Physician at the Allin Clinic since 1997. He primarily has a geriatric practice though does do some office based procedures including no-scalpel vasectomies. He also works outside his clinic on the orthopedic unit at the Glenrose Rehabilitation Hospital and is the site medical director of two LTC facilities. He was involved in the development of the Edmonton Oliver PCN and was on the PCN board from 2005-2011. He participated in the first AIM Alberta collaborative and returned as a faculty member in 2015. He is also a clinical lecturer at the University of Alberta. Dr. Neuls is a member of the Alberta Medical Association and the College of Family Physicians of Canada. Dr. Sudha Koppula, MD
Dr. Rick Neuls, MD
Dr. Rick Neuls has worked as a Family Physician at the Allin Clinic since 1997. He primarily has a geriatric practice though does do some office based procedures including no-scalpel vasectomies. He also works outside his clinic on the orthopedic unit at the Glenrose Rehabilitation Hospital and is the site medical director of two LTC facilities. He was involved in the development of the Edmonton Oliver PCN and was on the PCN board from 2005-2011. He participated in the first AIM Alberta collaborative and returned as a faculty member in 2015. He is also a clinical lecturer at the University of Alberta. Dr. Neuls is a member of the Alberta Medical Association and the College of Family Physicians of Canada.
Dr. Sudha Koppula, MD
Nolan Schaaf, RN (consultation only)
Nolan Schaaf, RN (consultation only)
Arvelle Balon-Lyon, RN, BSN (consultation only) Dr. Ernie Schuster (consultation only) Dr. Tobias Gelber, MD (consultation only)
Arvelle Balon-Lyon, RN, BSN (consultation only)
Dr. Ernie Schuster (consultation only)
Dr. Tobias Gelber, MD (consultation only)