We knew we had a problem with a long wait time for assessment.
However, until we measured, we had no idea of the magnitude of the problem.
The measurement results galvanized us into action.
AIM was a success! Overall access improved, clerical staff is now scheduling patients
(versus the nurses) and offices are re-arranged to decrease the disruptions, increase space and
ease the finding of materials.
I get very positive feedback from patients about their ability to get an appointment
in a timely fashion and to be seen in the clinic more or less on time.
We have learned how to manage our panel sizes and our appointment times,
and AIM has gotten us to a point where we can be more responsive to patients.