Our clinic has seen wait times for appointments drop from 5 weeks to just 10 days. As well, patient experience surveys have been very positive and the number of patients not showing up for their appointments has dropped from 10 to 5 per cent. AIM helped us find ways to be more efficient and measure our success.
Executive Director, Cold Lake PCN (2012)
We knew we had a problem with a long wait time for assessment. However, until we measured, we had no idea of the magnitude of the problem. The measurement results galvanized us into action.
Diabetes Hypertension Cholesterol Centre, Calgary, Alberta
I get very positive feedback from patients about their ability to get an appointment in a timely fashion and to be seen in the clinic more or less on time.
Dr. Rick Neuls, Allin Clinic, Edmonton, Alberta
AIM changed the way of thinking for our whole team and it made the impossible, possible.
AIM 7 Participant
We repeated the AIM collaborative as a refresher for accurate data collection, with the added benefit of it being a more focused group for networking and sharing ideas!
Clinic Manager, Westgrove Clinic
An improved approach to healthcare delivery = more efficient, cost-effective programs surrounded by an atmosphere of collaboration (all working together). Thank you!