If you know the name of the document or key words, this may be the easiest place to search for resources using CTRL+F (find on page). In the other Resource Library categories and subcategories, these resources are organized by: Primary Care, Specialty Care, or Both; and then Basic and Advanced. 

● 5 Why’s Instruction – Health Quality Ontario
● Activity Measurement – Primary Care
● Advanced Access and Contingency Plans
● Advanced Access and Efficiency – Health Quality Ontario
● Advanced Access: New Providers
● Advanced Access: Part-Time Providers
● Advancing the Practice of Patient- And Family-Centered Care In Primary Care and Other Ambulatory Settings
● Age and Sex Adjusted Medical Equivalents
● Aggregate data from multiple Data Tracker Spreadsheets
● AIM Info Blast High Leverage Change Package_Specialty
● AIM Specialty PDSA Template
● Answers to Your Questions About Same-Day Scheduling
● Appointing into the Future
● Appointment Confirmation
● Backlogs and Carve-Outs
● Calculate days between dates
● Calculation of Supply in a Complex Specialty Care Practice or Program
● Care-Team-Workload-Analysis-Tool
● Carve-Outs
● Case Managers Make a Difference
● Caseload-Panel-Identification1.10-1
● Clinic Walkthrough Checklist – PC
● Clinic Walkthrough Checklist – SC
● Clinic Walkthrough Instructions
● Co-Design Playbook
● Communicating With Empathy
● Communications Plan Instruction – Health Quality Ontario
● Complicated Patients and Red Zone Time
● Components of Service Agreements
● Continuity: Q & A
● Creating Patient Information Brochures
● Cumbersome Intake Systems in Specialty Care
● Current and Ideal Panel Size
● Cycle Time Spreadsheet – up to 4 PROVIDERS
● Data-Tracker-DSA-No-Show-TNA
● Dating Service
● Delay Measurement
● Demand Measurement – Primary Care
● Demand Measurement_SC
● Demand Reduction in a Pay-Per-Visit Environment
● Does improving TNA have an impact on patient volume
● Examining Demand Supply and Activity-DSA
● Fishbone/Cause and Effect – Health Quality Ontario
● Five Day Access Goal
● Five Levels of Mapping
● Five Ways to Improve Access to Care
● Future Open Capacity
● Goals, Strategies and Expected Outcomes
● HealthChange® Methodology within Connect Care
High Leverage Change Packages:
● HLC Package – Big Ideas for Improving Office Efficiency with Transitions
● HLC Package – Big Ideas for Improving Primary Care Access
● HLC Package – Big Ideas for Improving Specialty Care Access
● How to Provide More Access Without Working More Hours
● Implementing and Sustaining Changes – Health Quality Ontario
● Improving Access to Specialty Care
● Improving Timely Access to Primary Care – Case Studies of the Advanced Access Model
● Late Patients
● Lean Thinking Q and A
● Making Moments Matter
● Measurement Cheat Sheet
● Measurement for Quality Improvement – Health Quality Ontario
● Measurement Info Blast
● Measurement of Delays into Specialty Care
● Measurement of Demand as Bodies vs Time
● Measurement Plan Template
● Measuring Delay for Group Visits Classes_MMA
● Model for Improvement & PDSA Info-Blast
● New Spreadsheet Instructions
● No Show Management – Safety Net Medical Home Initiative
● No-Show Measurement
● Octane Spreadsheet
● Office Efficiency – Equation for Determining Number of Rooms Required
● Office Efficiency – Practice Hints for Staff and Providers
● Optimizing Primary Care Delivery
● Panel and Caseload Equity
● Panel Size – How Many Patients Can One Doctor Manage
● Panel Size: Answers to Physicians’ Frequently Asked Questions
● Patient-Provider and Staff Satisfaction Survey
● PCN Community Engagement Tip Sheet
● PDSA: Plan-Do-Study-Act – Instruction – Health Quality Ontario
● Plan, Do, Study, Act (PDSA) Tips
● Planned Mini Group Medical Visits
● Plans for Patients of the Absent Provider
● Pooling In Specialty Q&A
● Post-Vacation Scheduling for Primary and Specialty Care
● Practice assessment tool – McMaster and Health Quality Ontario
● Practice Level Measurement Planning Template
● Primary Care Activity Weekly Calculation Sheet
● Primary Care Delay (TNA) Collection Template
● Primary Care Delay (TNA) What Why How
● Primary Care Demand Collection Template
● Primary Care Supply Collection Template
● Priority and Triage Systems
● Provider Capacity Limits
● Providing Timely Access to Care: What is the Right Patient Panel Size?
● Quality Improvement Science Guide – Health Quality Ontario
● QuRE Quality Referral Pocket Checklist
● QuRE Tips for Rheumatology Referral
● Reducing Appointment Types in Specialty Care
● Reducing Waiting and Delays in Primary Care
● Reducing Waits and Delays in the Referral Process
● Restrictions on Physicals
● Return Visit Rates
● Roles for Mid Level Providers
● Sample Scripts for Appointment-Clerks and Receptionists
● Scripting at the Front Desk
● Self-Directed tool for managing delay and reducing backlog
● Service Agreements
● Should you treat patients virtually
● Specialty Care Activity Collection Template
● Specialty Care Delay (TNA) What Why How
● Specialty Care Delay Collection Template
● Specialty Care Demand Collection Template
● Specialty Care Supply Collection Template
● Specialty Care System Performance Measures
● Specialty Care: Basic Issues
● Spread Planner Tool – Health Quality Ontario
● Spread Primer – Health Quality Ontario
● Strategies for Reducing No-Shows
● Suggestions for Dealing with Patients as Customers
● Supply Measurement – Primary Care
● Sustainability Planner: Instruction Sheet and Tool – Health Quality Ontario
● Synchronization with Room as the Constraint
● System Performance Goals
● Systems Can Be Harmful to Patients
● Teach Back
● Teamwork Primer – Health Quality Ontario
● Telehealth Q and A
● The Art of Active Listening
● The Myth of the Full Schedule
● Three Important Questions to Ask
● Tips for Balancing Demand and Supply
● Two Continuity Studies Done at Kaiser
● Types of Appointments in Primary and Specialty Care
● Waste Walk Instruction – Health Quality Ontario
● What’s in it For Me? Benefits for Physicians
● Why is Access Improvement Work Difficult to Accomplish
● Would You Like to See a Doctor Today?
● Writing a Problem Statement: Instruction – Health Quality Ontario